How to Shoping

How to Shoping at TEAK PALACE

To shop at teakpalace.com only requires a few easy steps.

Choose the product you want to buy,
Determine the color and size
Then inform us of the product you are buying
Down Payment (DP) after receiving the Invoice
The process of preparing / producing ordered goods
Shipping
Payment in full

1. Choose a Product:
Choose the Jepara Furniture product you want.

Inform our Customer Service the Product name, Product code, Size, Order Quantity, Finishing Color, Upholstery Fabric Color and other desired specifications.
Also inform your Full Name, Complete Address, No Fix Line (if any), Mobile Phone / WA Number that is ready to be contacted at any time.
Shipping costs adjust to the Shipping Address and the selected Expedition, we will provide information on the Expedition with the Cheapest Price and the SAFEST Shipping.
There are other costs that adjust depending on the order, these costs include: Installation Fee on site and Unloading Fee for goods that cannot be lifted by 2 people. But don't worry, we will inform you about it in advance before the agreement is made.
We will create an INVOICE based on the choices, specifications and shipping address of your order.
The INVOICE that we send is binding both in terms of PRICE and SPECIFICATION of the desired product and cannot be changed after the start of the production process.
If forced to change the INVOICE, the customer is willing to add the cost of the shortage if there is an increase in price.
INVOICE is not proof of payment.
INVOICE contains the Product Price, Specifications, Production Time and Shipping Costs.

2. Pay Down Payment (DP):

After we send the INVOICE, the customer is welcome to pay a Down Payment (DP) of 50% of the total INVOICE.
For INVOICE orders Ready Stock and Ready to Ship, - then all must be paid in advance when the Order will be Loaded at the Jepara Expedition.
Unilateral cancellation of the order by the buyer after the production process has started, the DP is considered Forfeited / lost as a replacement for production costs.
Payment only through the Company Account.

Other than the account number above, it is not part of Mebelisa Design
Please confirm to us if you have transferred by sending proof of transfer.

3. Start the Production Process:

After the DP enters our account, we will immediately start the production process.

We will provide information on the progress of your order production at any time if there is an Update by providing a Report in the form of Pictures or Videos until your order is ready to be sent.

4. Pay the Settlement:

We will take photos and videos of completed orders as proof that the order is ready to be sent.
For Repeat Orders for Shipping to JAVA ISLAND, Payment of Settlement can be made when the order arrives (before the order is unloaded or lowered) and without delay in payment time.
For First Orders for Shipping to Java Island and Orders to Any Number of Shipping Outside Java, Payment of Settlement Must be made when the order will be loaded to the Jepara Expedition, we will send proof of photos and videos.
Payment of Settlement is only through the following Accounts listed above.

5. Product Delivery:

Orders are delivery via the Expedition listed on the INVOICE.
Customers can also choose their own desired Expedition Party.
We will provide the Driver and Assistant's telephone number so that the delivery journey can be monitored. Although we will also always provide updates on the delivery journey to you.
You do not need to provide any additional costs to the Expedition party outside of what has been agreed upon in the INVOICE, unless there is an additional request from you. However, you are also allowed to give Tips to the Driver and Assistant if that is what you want.
Please confirm to us if the Order has arrived safely.