Frequently Asked Questions

Our store and factory location is in Jepara, Central Java.

For more details you can open the Contact page For more details

We do not have branches in other cities.

To order goods at TEAK Palace through the teakpalace.com website you will need an account to create an order and receive an invoice. Make sure the data you fill in is correct.

However, if you have difficulty creating an account, or maybe you have some questions that you want to ask further, you can contact us at:

Email: cs@teakpalace.com

Telephone / Whatsapp: 082 136 134 404

Or you can open the How to Shop page for more details.

For now we only accept payments via bank transfer to the Company Account which will be listed on the invoice sheet.

• Order shipments come from the TEAK PALACE warehouse in Jepara
• Before shipping, we will conduct a detailed product inspection to ensure that the product quality is appropriate.
• After checking the product, if there is a problem with the ordered goods, we will confirm to the consumer to postpone the shipment if there is no stock of goods available.
• If the product has met the quality standards and there are no obstacles, we will immediately pack it.
• Packing for shipments to JAVA BALI AND SUMATRA. For the safety of the goods during shipping, we pack them with plastic + single-face paper and thick cardboard, very safe to their destination.
• Packing for shipping using containers via ships outside JAVA BALI AND SUMATRA. We use additional packing with wooden pallets for maximum security so that the goods are safe until the ordering location.
• Fleet for shipping to JAVA BALI AND SUMATRA. Shipping uses TRUCK Expedition Services from Jepara directly, so shipping costs are more affordable.
• Fleet for shipping other than to JAVA BALI AND SUMATRA will be sent using containers via ships

The delivery time of the order starts from 3 days after payment up to 2 months depending on the type and quantity of your order.

Contact us to ensure the estimated delivery of your order.

Our commitment to consumers is our main priority, we always maintain consumer trust to be able to serve consumers as best as possible. Therefore, if there is a defect or malfunction in the product we send, we will be happy to accept the return of the item.
Products and Funds that can be returned;
Products are damaged or malfunction within a maximum period of 2 x 24 after the item is received in intact and complete condition.
Products are incomplete or do not match the description.
Purchase funds can be returned immediately if the stock ordered is not available and insufficient.
Products that cannot be returned;
Product constraints and damage caused by shipping, have passed 2 x 24 hours from the time of receipt.

Products that are not sold by Teak Palace Indonesia.
Products that have passed the warranty period.
Unauthorized maintenance, misuse, falling, exposure to liquids, accidents, installation errors, and other things that cause problems in product quality, as well as changing or damaging warranty stickers, serial numbers, or authenticity marks.
Unable to attach invoice, warranty card, and other warranty certificates, or warranty card, or warranty card does not match the product.
The completeness of the product does not match when sent including the box, accessories and free gifts (if any).
Other things that do not comply with the return policy.